Questions, answered

Building your storybook in the story-maker takes most families 10–15 minutes. Once you order, digital PDFs are ready within a few minutes and physical books are usually printed and posted within 7 working days in the UK.

Every book is one of a kind. Your family are the characters (built from the photos and details you share), the memory you tell us becomes the plot, and the tone of the story matches whatever you pick — gentle bedtime, silly adventure, heartfelt tribute. Nothing is pulled from a template.

Yes. The story-maker shows you a full preview of your 12-page storybook — characters, illustrations, and story text — before you're asked for any payment. If it's not right, you can go back and change it.

Two printed keepsakes — a soft-cover paperback (£35) or a premium hardcover (£50). You can also add a digital PDF (+£5) to either book at checkout — handy for reading on a phone or printing an extra copy at home. The PDF isn't sold on its own; it comes as an add-on to a printed book.

Printed, bound and posted from the UK. Free UK delivery on hardcovers. Standard shipping is usually 2–4 working days after printing.

Yes. After you order, your book stays in your account so you can reorder more copies (great for grandparents), download the PDF again, or come back and make a new story starring the same family.

Photos are used to design the family characters in your storybook and nothing else. They aren't shared, sold, or used to train anything. You can request deletion at any time by emailing us.

Get in touch and we'll make it right — whether that's a reprint, a redesign, or a full refund. Every book is one of a kind and we want it to be one you're proud to keep.